PMHCity Terms and Conditions

April 17th, 2025

Introduction

Welcome to PMHCity, the marketplace to sell, buy, and reserve all products from your local stores for a more sustainable, efficient, safe, and fast online shopping experience. By accessing or using our website, platform, or services, you agree to comply with and be bound by these Terms and Conditions. If you disagree, please do not use our services.

Définitions

  • "start-up," "we," "us," or "our" refers to PMHCity.
  • "User," "you," or "your" refers to any individual or entity using our services, including buyers and sellers.
  • "Buyer" refers to any user who purchases goods or services through the platform.
  • "Seller" refers to any user who lists and sells goods or services through the platform.
  • "Services" refer to the website, platform, and any related offerings provided by the PMHCity.

Use of Services

  • Users must be at least 15 years old to use our services.
  • Users agree to use our services for lawful purposes only.
  • We reserve the right to terminate or restrict access if users violate these terms.

Account Registration

  • To access certain features, users may need to create an account.
  • Users are responsible for maintaining the confidentiality of their account credentials.
  • Users agree to provide accurate and up-to-date information.

Seller Obligations

  • Sellers must ensure that all listed products or services comply with French laws and regulations.
  • Sellers are responsible for fulfilling orders on time and providing accurate descriptions of their products.
  • Sellers must clearly state pricing
  • Sellers agree to comply with our platform's shipping and return policies
  • Sellers may not engage in fraudulent, misleading, or deceptive practices.

Buyer Obligations

  • Buyers must provide accurate payment and shipping information.
  • Buyers agree to respect the terms set by the seller, including payment and delivery conditions.
  • Buyers must not attempt to manipulate or abuse the platform’s review system.
  • The buyer has 14 days to confirm receipt of the product.
  • The buyer agrees to confirm receipt of the product after completing all necessary checks and verifications.
  • Once the buyer confirms receipt of the product, they will no longer be eligible for returns or refunds.

Payments and Pricing

  • All prices are listed in euros (€) and are subject to change without notice.
  • Payments must be made through approved payment methods on the platform.
  • PMHCity may charge transaction fees on sales.
  • We reserve the right to refuse or cancel any order at our discretion.
  • The seller will receive payment once the buyer has confirmed receipt of the product.

Tax Policy

  • Sellers are responsible for determining, collecting, reporting, and remitting any applicable taxes (including VAT) related to their sales.
  • PMHCity may(if available) provide tools to help sellers display VAT or tax-inclusive pricing, but it is the seller's responsibility to ensure tax compliance.
  • Buyers are responsible for any applicable taxes imposed by their local jurisdiction.
  • PMHCity is not liable for the accuracy or adequacy of any tax reporting or collection by users.

Commissions

  • PMHCity charges a commission on each sale made through the platform.
  • 5% Commissions are automatically deducted from the sale amount before payment is transferred to the seller.
  • The Company reserves the right to adjust commission rates with prior notice to the Sellers
  • Sellers are responsible for reviewing their transactions and commissions through their seller Wallet/Dashboard.

Disputes and Refunds

  • Buyers may request refunds in cases of non-delivery, defective products, or misrepresentation.
  • Please complete our dispute form so that we can try to resolve the matter as quickly as possible.

Shipping

  • Sellers are responsible for specifying shipping options, costs, and estimated delivery times.
  • Orders must be shipped within the timeframe indicated at the time of purchase.
  • Buyers will receive tracking information (if available) once the order is shipped.
  • PMHCity is not responsible for delays or issues caused by the shipping carrier.
  • Seller and buyer must agree on the time of delivery for door-to-door delivery by the seller

Returns

Buyers have the right to return items within 14 days of receipt, under French consumer protection laws. Under the EU e-commerce and consumer protection laws, particularly the Consumer Rights Directive (2011/83/EU),

Notification of Withdrawal

  • The buyer must inform the seller using the PMHCity return forms to exercise their right to withdraw within the 14-day period.
  • Upon review and verification, we will send the seller's address and other information to the buyer for return shipments or in-store returns. "
  • Products must be returned in their original condition, unused, and in original packaging.
  • The seller may have to confirm the condition of the returned package before the buyer receives the due payment
  • If a return or refund is disputed, PMHCity may act as a mediator to help resolve the issue.
  • Return shipping costs may be the responsibility of the buyer unless the seller offers free returns or didn't inform the buyer of this.
  • Sellers must issue refunds within a reasonable timeframe upon receipt and inspection of the returned goods

Exceptions (No Right of Return)

Certain goods are exempt from the 14-day return rule, including:

  1. Perishables (e.g., food, flowers)
  2. Custom-made or personalized items
  3. Sealed health or hygiene goods once opened (e.g., cosmetics, underwear)
  4. Digital content after download (if consented and download started)
  5. Event tickets or travel bookings

Intellectual Property

You may not copy, modify, distribute, or exploit any content on our platform without our prior written consent.

Limitation of Liability

  • We do not guarantee that our services will be error-free or uninterrupted.
  • We are not responsible for any damages, including direct, indirect, incidental, or consequential losses, arising from the use of our services.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

Third-Party Links

Our services may include links to third-party websites. We are not responsible for their content, policies, or practices.

Termination

We reserve the right to suspend or terminate access to our services at any time for any reason, including violation of these terms.

Changes to Terms

We may update these Terms and Conditions at any time. Continued use of our services after changes are made constitutes acceptance of the new terms.

Governing Law

These terms shall be governed by and construed in accordance with the laws of France.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at [email protected]